All of your after‑hours calls answered.Jobs booked, not messages taken.

Hear it yourself

Call your own shop some Saturday night. Listen to what your customers hear.

Call-tracking studies across the trades put it at about 1 call in 4 going unanswered. After close. During a rush. On the Fourth of July. A homeowner with a dead furnace doesn’t leave a voicemail. He calls the next name on Google.

How many calls did your shop miss last month? The number is sitting in your phone log right now. Most owners never count it. And even if you count, the log can’t tell you who called, what the job was worth, or where it went.

If a missed call filled out a message slip, here’s what you’d get:

Stop the next one: (847) 906-2560

Put a stop to it

I built Third Shift: my own AI answering system for your line after hours. Not something I resell. A voice picks up as your company, and I check its work every night. It covers your closed hours like a night crew. Here’s what it does:

• Answers every call as your company.
• Tells a real emergency from a tune-up.
• Books the job onto your schedule.
• Pages your on-call tech for real emergencies — in under a minute.
• Always texts the customer back.

I check everything it does. You can’t buy that off the shelf.

And your phones stay yours: same number, same phone company. After close, your line forwards. Turn it off any time.

Hear it before you spend a dime

DEMO_NUMBER

That number is answered by Third Shift, the same system that would answer your line. It picks up as North Shore Heating & Cooling — a made-up shop I built so you can test it. Tell it your furnace died. Ask what a new one costs (it won’t guess). Ask if it’s a robot (it won’t lie). Try to shake it.

Yours would know your prices, your towns, your on-call rotation.

One night, hour by hour

Here’s what a typical night looks like:

9:14pm Furnace out, house at 58°, kids at home

Third Shift answers on the first ring, as your company. It gets the name, address, and phone number. Within a minute, your on-call tech gets one text with the problem, address, number, and gate code. The caller gets a text too: help is on the way.

10:02pm “So what does a new furnace run?”

It never guesses a price. It reads straight off your price book — only lines you approved. Then it books the visit.

11:38pm “Am I talking to a robot?”

It tells the truth: it’s the AI that answers your phones after hours. Then it goes back to booking the job.

1:51am “I keep smelling rotten eggs.”

It stops booking. It tells the caller: leave the house, call 911 from outside. Then it pages your tech.

3:20am One ring, then a hang-up

Within a minute, it texts the caller to ask what they need. A hang-up still turns into a lead.

6:45am Your office sits down to one clean list

Every overnight call is in one morning summary: emergencies at the top, details filled in, and no digging through voicemail. Nobody loses their job to this. The morning just starts easier.

Want mornings like that? (847) 906-2560

What Third Shift will never do

I built the rules in. They aren’t settings anybody can flip off. A caller can’t talk Third Shift out of them.

• Third Shift will never make up a price. It quotes straight off your price book, word for word.
• It never offers a time slot that isn’t really open.
• It never books a job outside your service area.
• It never claims to be a person. Ask it and it tells the truth.
• It never takes credit card numbers.
• It never argues with an angry customer.
• It never wakes your tech for something that can wait until 8am — and never gives out his cell. What counts as an emergency is your list, written down at set-up. Nothing gets decided at 2am. When it’s real, its whole job is to get a person on it fast.
• It never touches your daytime line unless you ask.
• It never replaces your office staff. It just makes their morning easier.

Those rules are the whole point. If an AI tool burned you before, it was missing one of them.

Burned before? Tell me what it got wrong: (847) 906-2560

Get it in writing, every Monday

One page with your numbers, in your email every Monday morning as a PDF.

Want this on your desk Monday morning? (847) 906-2560

Who you’re hiring

I’m Sam Ismail. My name’s on the door, and when you call, you get my cell.

Building and running AI systems is my trade — I’ve done it for years. Born and raised around Chicago. I built Third Shift for the trades here, and I stand behind it.

Every night, here’s what I do:

• Go over every job Third Shift booked.
• Make sure every emergency page went where it should.
• Fix anything that looks off before you ever see it.

You’ve probably been pitched “AI” by a big company before. I’m not that. I take shops one at a time, and I don’t take the next one until yours runs right.

What it costs

That’s the whole worst case: five new jobs, or every dollar back. A job counts when a call Third Shift answered ends with an appointment on your schedule — and the Monday report counts them, so you’re never taking my word for it. If your phone log already shows five after-hours bookings a month, you don’t need me.

And you don’t have to ask for the refund. The Monday report does the counting — if day 30 shows under five, it goes out that week.

You know what an after-hours job runs in your shop. Five of them against $4,500. Run your own math.

I keep my list to five shops. Sign on and you’re one of the five. The guarantee stays this heavy, and you deal with me directly.

Set-up is hands-on. Whatever your shop needs to go live, I handle it myself.

Don’t wait for the next missed call: (847) 906-2560

Straight answers

I already pay an answering service.

A service takes a message and leaves the callback for the morning. Mine answers as your company, books the job, texts the customer back, and pages your tech when it’s real. A message isn’t a booked job. Call me and compare it against what you pay now.

Do I have to change my phone number?

No. You keep your phone number and your phone company, exactly the same. After you close, your line forwards to Third Shift. Turn it off any time.

How do jobs get onto my schedule?

However you book jobs today — software or the book on the desk. Every booked job reaches your office as a clean text and email with the name, address, problem, and time, plus a calendar invite. If your scheduling software can take it directly, I wire that in during set-up.

What do you need from me?

A signature and half the set-up down. Then I come to you, sit down over your prices, service area, and on-call nights, and handle the rest.

What if the AI gets something wrong?

I check its work every night. If something’s off, it goes in your Monday report with the fix. Anything serious, you get a phone call from me the same day.

What if Third Shift itself goes down?

I get alerted the moment it stops answering. And the switch is yours: forwarding comes off any time, and your line rings the way it always did.

Tried an AI thing before and shut it off?

Then you’re exactly who this is for. Tell me what it got wrong. That’s the first thing I’ll test for. A tool nobody checks will do what yours did. Mine gets checked every night.

How many shops do you take on?

One at a time. I don’t take the next shop until yours runs right. It’s the only way one person can check every call.

What if it doesn’t work out?

Walk away any time — it’s month-to-month, and I refund the unused days of your month. Your number, your call history, and the setup go with you. (The full $4,500 guarantee needs the full thirty days — a fair shot at five jobs.) A service you can’t leave is a service you can’t trust.

My home turf

Call me

(847) 906-2560TAP TO CALL

My direct line. You get me, not a call center. If I miss you, don’t bother with voicemail. I see the missed call and ring you back the same day.

A text reaches me too: (847) 906-2560

Five jobs in thirty days or the full $4,500 back.

One shop at a time. Right now the slot is open.

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